Complaints Policy

At G6 Commercial Finance Ltd, we strive to provide the best possible service to all our customers and prospects. However, if you feel that we have not met your expectations, we encourage you to share your experience with us. Your feedback helps us resolve any issues and improve our services.

Our Commitment to You

We aim to ensure that:

• It is easy for you to raise a complaint.
• Every complaint is handled thoroughly and with care.
• Your complaint is resolved as quickly as possible.
• You are satisfied with the resolution.
• Steps are taken to prevent the issue from happening again.

How to Make a Complaint

You can contact us in the following ways:

• Email us at complaints@g6cf.co.uk

How We Handle Your Complaint

• We will acknowledge receipt of your complaint promptly.
• If a third party is solely or jointly responsible for the issue, we may forward relevant details to them and inform you of this action.
• We aim to resolve your complaint within two working days. If we need more time, we will keep you informed of the progress.
• If we cannot resolve your complaint within two working days, we will aim to send you a Final Decision Letter within eight weeks. This letter will outline our findings and resolution.